1)
What is a Super Phone Unlimited Phone
Service?
Super
Phone Unlimited Phone Service is like
any other telephone service that you use
today, provided to you by your local provider.
But only it works via High Speed Internet.
Super Phone Unlimited Phone Service is
the Next Generation Telephone Service
that you get anywhere in the world over
the Internet combining high speed Internet
and standard PSTN Connections.
The Super Phone Unlimited Phone Service
works via broad band Internet service,
no matter where in the world.
Super Phone Unlimited is a fully functional
Telephone Line that allows you to make
and receive phone calls just like a regular
phone line service, with all the
features like call waiting, caller
id, 3 way calling and with the certainty
that you will be paying only a fixed per
month charge.
The
Uniqueness about the Super Phone Unlimited
is that it is available anywhere in the
world, and not just in the United States.
You can Install a Super Phone Unlimited
in US, Canada, China, India, Middle East
or Africa & you will still get a USA
Telephone number, on which you can make
and receive phone calls, FREE.
You
can be located anywhere in the world and
still receive the phone calls on your
US based number, and there will be no
extra per minute charge.
The Super Phone Unlimited Phone Service
also allows you to make a call to anywhere
in the United States and Canada for ZERO
Cents Per Min, Yes, that's right, its
100% Free to call anywhere in the United
States and Canada via our service.
You can make UNLIMITED local and Long
distance calls for one flat per month
charge.
You can also make CHEAP InternationalCalls. check our rates on
http://www.superphoneunlimited.com/rates/
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2)
How does Super Phone Unlimited works?
When You order Super Phone Unlimited Service,
you get a CPE (Customer Premises Equipment)
that you plug on your dsl or cable modem.
Then You attach your telephone set to
it and start making phone calls.
When you place a call using Super Phone
Unlimited Phone Service, it goes through
the Internet, to one of our many PSTN
gateway servers, then places a call to
the number you are calling, making it
work the same way like you use your phone
today.
If you place a call from a Super Phone
Unlimited to another Super Phone Unlimited
Subscriber, the system opens a Direct
Connection between the 2 Super Phones
over the Internet, bypassing the regular
telephone system.
If you or you business calls ONLY in between your offices, Please look at
www.Supertec.com/cablephone
www.supertec.com/sp800/
www.callkiosk.com for connecting
your offices over the Internet. These
services DO NOT have any per month charges,
and are separate from Super Phone unlimited.
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3)
Is it hard to Install?
Super Phone is as easy. Attach
the provided device to your router (Recommended
routers are Linksys, Netgear or Dlink)
on an empty Ethernet port, and a telephone
set on the LINE 1 port on your CPE.
Pick up the phone, and your Super Phone
Unlimited will be working.
If for any reason its not working, Please
re-start the CPE and wait for 2 mins,
and if it still does not work, Please
visit the support web site on www.superphoneunlimited.com/support/
to do the installation again or to contact
us.
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5)
How do I receive phone calls on my Super
Phone?
Super
Phone Unlimited is like any other phone
service, you receive the calls on your
issued number.
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6)
How do I connect 2 or more offices using
the Super Phone Unlimited?
If
you have 2 more more locations and you
talk a lot between them, you can equip
them with the Super Phone unlimited service
or offer them the Super Phone 3000 or
Super Phone 800 models or get them a callkiosk.
All these are our other products, and
are totally different from the Super Phone
Unlimited Service.
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7)
Who can you call using this Super Phone
You
can call ANY telephone number in the United
States and Canada, a land line or a Cell
Phone, just like you would call from your
normal telephone line, in any country,
But you will use our Flat US$69 per month
rates.
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8)
Legal Status:
Super Phone Unlimited is TOTALLY
Legal In the USA and approved by the FCC,
Most of the Europe, Singapore, Sultanate
of Oman, Hong Kong and other countries.
Please Check with Your local PTT concerning
other countries' laws.
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9)
Requirements?
A Local Broadband Internet connection
like DSL, cable Internet, or partial or
full t1 connection.
A broadband router, with DHCP on it. (We
recommend Linksys or Netgear routers)
A telephone set.
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10)
Will this really work?
This is a very, very common question
we get. Of course, IT WORKS!!
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11)
Any Guarantees?
If
our service does not work for you, and
you return it within 30 days. You still
have to pay the monthly service fee and
Activation Charge, but we will not charge
you the cancellation fee
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12)
Where can I call from and where to?
Super
Phone Unlimited allows you to call FROM
ANYWHERE IN THE WORLD to USA and Canada
at one fixed rate per month. No one can
match that convenience and savings plus
offer customer service in several languages
and give you the customer a web site to
control settings and requests for your
service.
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13)
How much bandwidth does this phone consume?
You will need approximately 35
K available bandwidth for each phone that
will be in use at the same time. Test
your bandwidth from the bandwidth meter
on http://backup.mysuperphone.com/test/
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14)
How does the quality of the call compare
to that of a regular telephone call?
Super Phone Unlimited Gives you
a quality same as a regular telephone
call. Call us on 1-212-736 3719 to check
the sound quality.
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15)
What if you don't have my local area code?
Super Phone Unlimited service works
from any location, regardless of area
code. Just choose one of the available
area codes when you set up your phone
number. Even if Super Phone Unlimited
does not have your local area code, you
can still get our great $69 flat rate
for local and domestic long-distance calls
and your calls to Canada.
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16)
Can I still dial 911 for emergency assistance?
We do not support 911 calling at
this time, nor do we offer Enhanced 911
(E911). SuperPhone Unlimited plans to
deploy short-form emergency services in
selected areas by Q2 2003. The service
will be similar in its functionality to
local 911 services.
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17)
Can I transfer my current phone number
to Super Phone Unlimited?
Transferring
your current phone number is not available
at this time.
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18)
Can I use Super Phone Unlimited with a
dial-up connection?
Due
to the configuration mishaps, we do not
support users to use dialup connections,
however we have users who do use it on
dialup. http://www.superphoneunlimited.com/support/
shows how you can use it on dialup.
We do NOT recommend that if you are in
the US to use it on a dialup connection.
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19) Can I use my computer while I talk
on the phone?
Yes.
Super Phone Unlimited works independently
of your PC. If you want to surf the Web
and use your Super Phone Unlimited phone
at the same time, all you need is a router.
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20)
Can I use the service if I have a home
alarm system?
Yes,
you can. But we recommend that you keep
a basic telephone line to support your
home alarm system.
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21)
How many telephones extensions can I have?
There
are four ways to plug multiple extensions
into your ATA. Please note that currently
only phone port 1 is used by our service.
1.
You
can purchase a multiple jack extension
connector, and then connect it to phone
port 1 of the ATA. This will allow you
to have multiple phones on a single Super
Phone Unlimited line.
2.
Some of our customers use cordless phone
systems that come with a base unit and
extra handsets. The base station of the
cordless telephone plugs directly into
the ATA. Multiple handsets can be placed
anywhere in the house.
3.
You can purchase wireless phone jacks.
The base unit connects to the ATA and
the wireless jacks plug into your household
electrical outlets. A telephone connects
to the wireless jack. Please note that
only the phone attached to the base unit
will display caller ID information. Note:
During testing in our lab, we noticed
sporadic dropped calls on the extension
phones and an inability to talk on more
than one phone at a time.
4.
Some of our customers have plugged the
ATA directly into the existing telephone
wiring in their homes. The manufacturer
of the adapter does not recommend hooking
anything to the adapter other than a telephone,
but you can seek advice from an electrician
or someone who is familiar with internal
telephone wiring on how to best connect
it to your current wiring to take advantage
of multiple extensions. We would advice
that you check the wiring on the jacks
to make sure you don't have live PSTN
voltage on the jacks before connecting
them to the ATA (this can be easily done
by using a line tester). Be advised that
any damage resulting from practices contrary
to manufacturers' recommendations for
the ATA will not be covered by warranty.
22)
How do I get multiple phone lines?
To
get multiple lines, you must open multiple
accounts. We offer Corporate discounts
for customers who have over 10 lines.
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23)
Is Super Phone Unlimited like a cell phone?
No, it's not. Super Phone Unlimited
provides stable, premium telephone service
over a high speed Internet connection.
However, Super Phone Unlimited does provide
one of the advantages of a cell phone:
your phone number will stay connected
to your basic Super Phone Unlimited equipment
(namely, your ATA 186 or Motorolla phone
adapter). So if you bring this equipment
along with you when you travel, and connect
it to any high-speed Internet connection
at your new location, you'll be reachable
at your phone number wherever you are.
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24)
Can I take my phone line and number with
me when I travel?
Absolutely.
You can use your Super Phone Unlimited
service wherever you travel as long as
you have a high-speed Internet connection,
and a DHCP on that network.
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25)
Does the person I'm calling need to have
Super Phone Unlimited also?
No,
you can call anyone you like--just like
you do now.
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26)
Do you support three-way calling?
We
do support three-way calling. However,
your three-way calling service may not
always work. It depends on whether you
can maintain sufficient bandwidth for
the duration of the call.
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27)
I don't understand. Will I speak through
the computer or the telephone?
Super
Phone Unlimited operates independently
of the computer. You speak through a telephone.
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28)
Will I be listed in the phone book if I have
phone service through Super Phone
Unlimited?
No
you won't. Super Phone Unlimited phone
numbers are not listed in the telephone
book.
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29)
My question was not answered, how do I
contact you?
For
Any Kind of further Questions or Placing
an order please visit our contact us form
or email to care@superphoneunlimited.com
We KNOW that once you try the Super
Phone Unlimited Phone Service, you will
LOVE IT!
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30) Can I use multiple phones with the
phone adapter?
There
are four possible ways to plug multiple
extensions into your phone adapter. Please
see How many telephones and phone lines
can I use? (above) for more information.
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31)
Are you Mac compatible?
Yes,
Unlimited Voice works with Macs. Unlimited
Voice Voicemail works with Macs using
Media Player 7 or QuickTime. Supported
browsers are Safari and IE 5.2.
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32)
What is a router and why do I need one?
You
need a DSL/cable Web-safe router in your
network. The router will allow you to
use your Super Phone Unlimited service
at the same time that you surf the Web.
If you are a DSL subscriber, you will
need a router to login to your DSL service
because the ATA device will not perform
the log in.
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33)
Must the computer be turned on to make
my phone work?
No,
your computer does not need to be turned
on. Super Phone Unlimited works independently
of your PC.
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34)
I have a fax machine. Can I still use
Super Phone Unlimited?
Yes,
Super Phone Unlimited allows you to use
a fax machine with our service.
Please note if you are overseas and wish
to use faxing, it may not work all the
time, you should contact customer care
to confirm what service you are using,
and they may tweak your service to make
it work on faxing, but this requires at
least 90k of bandwidth used, compared
to 30k with voice.
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35)
I have Home Networking. Can I still use
Super Phone Unlimited?
Yes, you can use SuperPhone Unlimited
with Home Networking.
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36)
Are there any start-up costs?
These are the charges:
CPE - Cicso ATA186 ( Customer Premises
Equipment) $150
(we lend you the CPE if you are a business
with good standing or after checking your
credit, there is no monthly rental for
the CPE)
Setup Fee: $99
Shipping:
Inside the United States: $15
Canada: $25
India / Pakistan: $49
International: $49 - $99
- Please visit www.fedex.com/us/ to find
out exact rates.
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37)
How do you bill for services?
Super Phone Unlimited will charge
your credit card automatically on a monthly
basis. Your billing cycle starts when
your telephone number is assigned to you
and your voicemail account is created.
Thereafter, you'll be able to view your
up-to-date charges online at any time
from any computer with a Web browser.
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38)
Can I use Super Phone Unlimited without
a credit card?
Unfortunately
no. Currently, Super Phone Unlimited only
accepts credit cards as a form of payment,
we will soon offer direct debit service
to your checking account for payment (for
United States Customers)
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39)
Will I get a paper invoice?
No, you won't. In order to bring
excellent service at the lowest possible
cost to our customers, your Super Phone
Unlimited monthly charges and account
activity can be viewed online only. Your
online account statement is available
24/7. To keep a paper record of your phone
activity, simply print one off the Web.
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40)
Are you sure I don't pay for incoming
calls?
We're
absolutely sure. There is no charge whatsoever
for incoming calls.
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41) How do I report a service problem?
Simply
contact us via your online account by
logging in to your account.
42)
How do I return the device?
Please
refer to the Terms of Service for our
return policy. To return a product, please
contact Customer Care by logging on to
your account or telephone to obtain a
return merchandise number (also known
as an "RMA"). If you are returning
the Cisco ATA 186, please also have the
MAC address available. The MAC address
is located on the bottom of the Cisco
ATA 186 device.
All returns must contain the original
manufacturer's packaging, manuals, and
cables along with the original packing
slip. If these items are not included,
the return may be subject to a restocking
fee of 15% or $100.00, whichever is greater.
The RMA must be written on the packing
slip and on the outside of the box including
your contact information (name, address,
phone number). The RMA number must also
be listed inside the package. Products
that are returned without an RMA will
be returned to the shipper.
Send the package to:
Super Phone Unlimited Returns
Suite 25B
15w Strong St.
Pensacola, FL 32501
Remember to write your RMA number clearly
on the outside of the package.
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43)
How can I track my order?
Login
to your account, from www.superphoneunlimited.com/login/
Click on Order, Click on "Track Order"
If you have not received your shipment
and it has been more than seven days since
you placed your order, please contact
Customer Care from the same site.
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44)
Can I cancel at any time?
Yes.
You can cancel your service at any time.
If you cancel within the first 30 days
of service for any reason, we'll waive
the $99 disconnection fee and refund your
activation fee but not the shipping costs
and the first month of service.*
If you cancel after the first 30 days
of service, you will be subject to the
$99 termination fee.
You will also be charged for that particular
month's billing.
*You must cancel your service within 30
days of the activation of your account,
return your equipment within 14 days of
cancellation.
You are responsible for any charges for
directory assistance calls. Customer is
responsible for return shipping.
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